General terms
and conditions of sale
Article 1 – SCOPE OF APPLICATION OF THE GENERAL TERMS AND CONDITIONS OF SALE
These general terms and conditions of sale apply to all orders placed on or with the website www.clamouse.com
The clamouse.com website offers the Client the sale of:
Adult ticket for the visit of the Clamouse cave,
Reduced rate ticket for the visit of the Clamouse cave,
Child ticket (3 to 12 years old) for the visit of the Clamouse cave,
Child ticket (under 3 years old, free) for the visit of the Clamouse cave,
‘Audioguide for foreigners and the hearing impaired’ item for the visit of the Clamouse cave.
Ticket “Spéléopark 1 Adult” for the Spéléopark 1 course of the Clamouse cave.
Ticket “Spéléopark 1 Child” for the Spéléopark 1 course of the Clamouse cave.
Ticket “Spéléopark 2” for the Spéléopark 2 course of the Clamouse cave.
Item “Adult Session 5 to 10 people” for the Clamouse Serious Game activity.
Item “Family Session 5 to 12 people” for the Clamouse Serious Game activity.
Item “Child Session 5 to 12 people” for the Clamouse Serious Game activity.
Item “Additional person” for the Clamouse Serious Game activity.
Any order placed on the site www.clamouse.com implies the acknowledgement of these general terms and conditions of sale as well as the Client’s agreement to their entire content.
The Clamouse cave reserves the right to adapt or modify these general terms and conditions of sale at any time.
In this case, only the general terms and conditions of sale in force at the time the order is placed will be applicable. The Clamouse cave advises the Client to save and/or print these general terms and conditions of sale for safe and durable storage, and to be able to invoke them at any time during the execution of the contract if necessary.
Throughout these terms, the Client shall be understood as the person with whom the purchase-sale relationship is established and who will be invoiced for the order.
Article 2 – PRICE
All prices of products and services offered for sale on the site www.clamouse.com and the year’s brochures are expressed in euros, including all taxes.
The Clamouse cave reserves the right to modify its prices at any time but undertakes to apply the rates in force at the time the order is registered, subject to the availability of products on that date. The prices appearing on the website and on the brochures for the current year are applicable until the closing date for holidays of the Clamouse cave.
The products remain the property of the Clamouse cave until full and complete collection of the price. However, from the collection or receipt of the order by the client or their representative, the risks of the goods collected or delivered are transferred to the client.
Any order implies that the visitor must comply with the internal regulations once on site.
Article 3 – ORDER AND VALIDATION
You declare that you have read and accepted these general terms and conditions of sale before placing your order.
Orders are placed on the website www.clamouse.com
Contractual information is presented in the French language.
To place an order, the Client follows the various ordering steps displayed on the site, namely:
Click on the “online ticketing” tab or on the “Buy your tickets” tab
Select the activity for which you wish to buy tickets.
Acknowledge the absence of the Right of Withdrawal and click on “I accept”.
Select the type and number of tickets desired in the “Rates” section then click on “Next”
Choose the date on which the Client wishes to come and then the start time of their activity.
Complete the “Your information” tab then click on the Book button.
Proceed to the online payment of the tickets by accepting the general terms and conditions of sale and validating the payment.
Payment methods: Payment by credit card or ANCV Connect through our Payzen bank server.
For payment by credit card: the client must enter their 16-digit credit card number, the expiration date of their credit card, and the verification code on the back of their card. They must then click on validate to pay for the service.
For payment by ANCV Connect, the client must log in with their ANCV Connect credentials to proceed with the payment.
Finalization of the order: the client receives by email an acknowledgement of receipt of payment with the references and the amount of the transaction. The client also receives their order by email, which they must keep until their visit to the Clamouse cave. They must present this order in digital or paper format to the guide during their visit.
The Client’s attention is particularly drawn to the method of acceptance of the order placed on the website www.clamouse.com
The “double click” and the checkbox regarding the acknowledgement and acceptance of the general terms and conditions of sale, validating the order, constitute an “electronic signature” and are equivalent to a handwritten signature.
They constitute an irrevocable and unreserved acceptance of the order by the Client.
Unless proven otherwise, the data recorded by the Clamouse Cave on the Internet or by telephone constitute proof of all transactions between the company and its clients.
The information communicated by the Client when placing the order is binding on them.
In application of Article 1127-2 of the Civil Code, the client may preview their order in the form of a summary displaying the total price and may modify their basket before the final confirmation of the order.
The company reserves the right to refuse any order from a client with whom there is or has been a dispute regarding the payment of a previous order.
During checks at the entrance and on the cave visit or Spéléopark courses, a valid official photo ID (passport, identity card, driver’s license, residence permit) may be requested to identify the buyer of the e-tickets and verify the eligibility of e-ticket holders for the various rates and Spéléopark courses. To this end, it is reminded:
That Spéléopark 1 “Emotion” can only be practiced from the age of 8 and subject to the candidate’s measurements being compatible with the safety of the course, namely: a height of 150 centimeters with arms raised and a maximum weight of 120 kilograms;
That Spéléopark 2 “The Big Thrill” can only be practiced from the age of 12 and subject to the candidate’s measurements being compatible with the safety of the course, namely: a height of 150 centimeters with arms raised and a maximum weight of 100 kilograms;
That all our discounts are only applicable upon presentation of the associated supporting documents and that in the event of non-presentation of the supporting documents, the amount of the discount must be paid on site by the Client;
That all seat reservations with free entries (specific promo codes) must be justified at the Clamouse physical reception at least 15 minutes in advance. In the event of non-compliance with this deadline, the Clamouse Cave reserves the right to put the reserved seats back on sale.
The Clamouse cave declines all responsibility for anomalies that may occur during the ordering, processing, or downloading of internet ticket orders downloadable by the client.
The Client declares that they have full legal capacity allowing them to commit to these general terms and conditions of sale.
Article 4 – PERSONAL DATA COLLECTED
In accordance with Law No. 78-17 of January 6, 1978, as amended, relating to the general regulation on data protection, files, and freedoms, you have at any time a right of access, rectification, or opposition that you can exercise at any time with our company represented by Ms. Alexandra HERMET and Ms. Esther LEAL
.
Article 5 – AVAILABILITY
Product and price offers are valid as long as they are visible on the site, within the limit of available stocks.
The order of a cave visit ticket is valid for the current year. For example, a ticket purchased on February 10, 2021, is valid until December 31, 2021, except in the event of the cave closing for holidays. The order is neither taken back, nor exchanged, nor refunded.
The order of a Spéléopark ticket is only valid for the date selected by the client. It will be neither taken back, nor exchanged, nor refunded.
Article 6 – PAYMENT
In full on the day of the order. Payment is made by credit card or by ANCV connect.
The order will only be considered accepted by the seller when the relevant bank payment centers have given their agreement and the seller has validated the order with regard to its risk acceptance criteria.
In case of acceptance of the file by the payment center and by the seller, the client will be informed by the sending of the order confirmation by email.
In case of refusal of the file, the order will be automatically refused and the client will also be informed by email.
Payment by credit card allows the client to buy tickets online immediately in a firm and final manner, it being specified that only one payment method is authorized per order. The credit cards accepted are those of the “Carte bleue”, “Visa” and “Mastercard” networks in force.
Article 7 – CANCELLATION – REFUND
Absence of right of withdrawal: in application of Article L121-21-8 of the Consumer Code, the services offered by the Clamouse Cave, as leisure services, are not subject to the application of the right of withdrawal provided for in Articles L121-21 and following of the same Code, in matters of distance selling.
An e-ticket cannot be refunded even in case of loss or theft, nor taken back, nor exchanged.
The Clamouse cave reserves the right to modify the guided tour hours or close the site at any time, particularly in the interest of preserving the safety of visitors and/or employees.
In case of cancellation or postponement of services, the Client consents to be contacted by the Clamouse Cave at the contact details entered during the order to find another date for a guided tour, Spéléopark, or Serious Game. In all cases, the Client shall not be entitled to any compensation.
Article 8 – SECURITY
The PCI DSS standard is a standard written jointly by the Carte Bleue/Visa and EuroCard/MasterCard networks. It brings together recommendations to guarantee the security of confidential information held by companies, such as credit card numbers.
The credit card number is entered on a secure page hosted by the bank, so it is not known to the merchant.
The information is encrypted and follows the 3D Secure authentication protocol.
The card number is never printed in full on payment receipts.
Article 9 – INTELLECTUAL PROPERTY
All texts, comments, works, illustrations, images and photographs, trademarks and databases reproduced and integrated on the site www.clamouse.com are protected under intellectual property and copyright.
As such and in accordance with the provisions of the Intellectual Property Code, only use for private use is authorized. Any total or partial reproduction of the site is strictly prohibited.
POTENTIAL DISPUTES
Under Article L. 612-1 of the Consumer Code “Every consumer has the right to have recourse free of charge to a consumer mediator with a view to the amicable termination of the dispute between them and a professional.”
Disputes falling within the scope of Article L. 612-1 of the Consumer Code are the disputes defined in Article L. 611-1 of the Consumer Code, namely disputes of a contractual nature, relating to the execution of a sales contract or supply of services, opposing a consumer to a professional. The text covers national disputes and cross-border disputes.
For any difficulty, we invite you to contact us:
Mr. Sandro CASAGRANDE
Email: admin@gmail.com
In the year following your request to our services, in application of Article R.616-1 of the Consumer Code, you may have your request examined by a mediator whose contact details you will find below, knowing that a dispute can only be examined, with exceptions, by a single mediator:
Mr. Jean-Pierre TEYSSIER, Tourism Travel Mediator.
Address: MTV Tourisme voyage, BP80 303 – 75823 Paris cedex 17
http://www.mtv.travel/index.php?page=Accueil
Cross-border disputes: https://www.europe-consommateurs.eu/fr/accueil/
European Consumer Centre France: https://www.europeconsommateurs.eu/fr/accueil/
You may, at your own expense, be assisted by counsel.
Article 10 – APPLICABLE LAW IN CASE OF DISPUTE
These general terms and conditions of sale and the online sales contract are subject to French law.
In the absence of an amicable agreement between the Parties, the dispute will be submitted to the competent courts in Montpellier (34).
Article 11 – LIABILITY
The photographs reproducing the products are not contractual.
The Client is called upon to read the technical characteristics of the products before placing their order.
The seller’s liability cannot be sought in the event of a manifest error between the characteristics of the product, its illustration, and its conditions of sale.
Article 12 – PERSONAL INFORMATION
All information collected by the site www.clamouse.com from the Client is subject to computer processing intended for the processing of the online order and subsequent contractual obligations, such as guarantees.
In addition to the right of access, rectification, and opposition provided for in Article 4 referred to above, and in accordance with the Data Protection Act No. 78-17 of January 6, 1978, the Client may at any time access the personal information concerning them and held by the Clamouse Cave site, request its modification or deletion by sending an electronic message to www.clamouse.com or by postal mail to the following address: Route de St Guilhem-le-Désert 34150 St Jean de Fos.
Thus, the Client may, irrevocably, request that information concerning them which is inaccurate, incomplete, equivocal, outdated or whose collection or use, communication or conservation is prohibited, be rectified, completed, clarified, updated or erased.
