On 25 May 2018, the General Data Protection Regulation (GDPR) came into force.

These new provisions require the implementation of technical and organizational measures that guarantee the security and proper use of the customer data that we handle.

Grotte de la Clamouse has always maintained a strong commitment to transparency.

Within the context of the implementation of the new GDPR requirements, we want to extend our thanks and gratitude to our customers for the trust they continue place in our systems regarding the handling of their personal data.

These new requirements are fully in keeping with Grotte de la Clamouse core values and in fact wholly reflect current practices, that have already been put in place within our administrative systems.

In accordance with these values and in order to comply with the provisions of article 28 of the GDPR that requires the establishment of a contract governing the processing of personal data implemented by our head of data processing, and for the benefit of all our customers, we have added to our terms of service a charter relating to the processing of personal data that has been in force since 25 May, the date that the RGPD came into force.

In accordance with the provisions of the GDPR, this document aims to set out the general terms of sale.

Thus, the processing of personal data carried out by Grotte e la Clamouse is done by Mrs. Nicole DUBOIS who, as data collection manager, uses and communicates certain pieces of personal data, that is transmitted to her by customers for the purpose of addressing customer requirements and for purposes related to our newsletters. Personal data is never sold or transferred to any physical or legal external third parties.

We naturally remain at all times fully available to provide any and all information as to how personal data is used and collected.

The Clamouse amazes us with an exceptional and fantastic flood ! Our guided tours and speleopark will be maintained to allow you to discover our site in full effervescence.

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In application of article L121-21-8 of the Consumer Code, the services offered by the Grotte de Clamouse, as leisure services, are not subject to the application of the right of withdrawal provided for in articles L121-21 et seq. of the same Code, with regard to distance selling.

An e-ticket cannot be reimbursed, even in the event of loss or theft, nor can it be returned or exchanged.

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