Article 1 – SCOPE OF THE TERMS AND CONDITIONS OF SALE
These general conditions of sale apply to all orders placed on or with the website www.clamouse.com
The clamouse.com website offers the Customer the sale of :
Adult ticket for the visit of the Clamouse Cave,
Ticket at discounted rates for the visit of the Clamouse Cave,
Teen 12-18 years ticket for the visit of the cave of Clamouse,
Child 3 to 11 years ticket for the visit of the cave of Clamouse,
Child under 3 years (free) ticket for the visit of the cave of Clamouse,
Adult Ticket for Speleopark 1 “Emotion",
Child ticket 8-11 years old Speleopark 1 “Emotion",
Ticket Speleopark 2 “the thrill".
Any placing of an order on the site www.clamouse.com assumes knowledge of these terms and conditions of sale and the Customer’s agreement in their entirety.
La grotte de Clamouse reserves the right to adapt or modify these terms and conditions of sale at any time.
In this case, only the general conditions of sale in force when the order is taken will then be applicable. La grotte de Clamouse advises the Customer to save and / or print these terms and conditions for safe and sustainable storage, and thus be able to invoke them at any time during the execution of the contract if necessary.
With reference to the entirety of this document, it is understood that the Customer is the one with whom the purchase / sale relationship is established and which will be invoiced under the order.
Article 2 – PRICE
All prices of products and services offered for sale on the site www.clamouse.com and current brochures are expressed in euros with all taxes included.
La grotte de Clamouse reserves the right to change prices at any time but agrees to apply the rates in effect at the time of registration of the order subject to the availability of products on that date. The prices listed on the website and the brochures of the current year are applicable until the closing date for holidays of la grotte de Clamouse.
The products remain the property of la grotte de Clamouse until full payment is received. However, from the time the order is picked up or received by the customer or his representative, risks related to carriage are transferred to the customer.
By placing an order, the customer / visitor to comply once on site to the procedure rules.
Article 3 – ORDERING AND CONFIRMATION
You declare to have read and accepted these terms and conditions before placing your order.
Orders are made on the website www.clamouse.com
Orders can also be made by phone on +33 (0) 4 67 57 71 05 from mainland France, rates set by operators without surcharges from 10am to 6pm.
The contractual information is presented in French.
To place an order, the Customer follows the various stages of order scrolling on the site, namely:
Click on the “online ticketing" tab or on the “Buy your tickets" tab
Select the desired type and number of tickets in the “quantity" column,
Click on the “validate order" tab.
Click on the “finalize order" tab.
Indicate your forename name, your name, if applicable the name of your company, your telephone number and your email address.
Click on the “order" tab
Pages MonéticoPayment: The customer will find on the left side of this page the merchant identifier, the order reference, the transaction amount.
Terms of payment: payment by credit card on the secure server of our bank “MonéticoPaiement" CIC. The customer must enter the 16-digit credit card number, the credit card expiry date and the verification code on the back of the card. They must click on validate to finalize the transaction.
Finalization of the order: the customer receives by email an acknowledgment of payment and confirmation from MonéticoPaiement with the order reference information and the transaction amount. The customer also receives by email the order which must be printed and kept until the visit to the Clamouse Cave. They will have to present this order to the guide during the visit.
The Customer’s attention is particularly drawn to the method of acceptance of the order placed on the website www.clamouse.com
The “double click" and the checkbox on the acknowledgment and acceptance of the general conditions of sale, validating the order corresponds to an “electronic signature" and is equivalent to a handwritten signature.
They constitute an irrevocable and unreserved acceptance of the order by the Customer.
Unless proven otherwise, the data recorded by la grotte de Clamouse on the Internet or by phone constitute proof of all transactions between the company and its customers.
The information communicated by the Customer when placing the order commits them.
In application of article 1127-2 of the Civil Code, the customer can preview their order, in the form of a summary showing the total price and may modify their shopping basket before the final confirmation of the order.
The company reserves the right to refuse any order from a customer with whom there is or would have been a dispute over the payment of a previous order.
During any check at the entrance and on the way to the visit to the Cave or the Speleopark, a valid official photo ID (passport, identity card, driver’s license, residence card) may be requested to identify the buyer of the e-tickets and to check the eligibility of the e-ticket holders at the different fares and Speleopark routes. For this purpose, it is recalled:
That the Speleopark 1 “Emotion" is only suitable for visitors aged 8 years and over and subject to a minimum height requirement for Health & Safety reasons: a height of 150 centimeters with arms raised and a maximum weight of 120 kilograms;
That the Speleopark 2 “The big thrill" is only suitable for visitors aged 12 years and older and subject to a minimum height requirement for Health & Safety reasons: a height of 150 centimeters with arms raised and a maximum weight of 100 kilograms;
The cave of Clamouse declines any responsibility for the anomalies that may occur during the ordering, processing or download order of internet tickets downloadable by the customer.
The Customer declares to have full legal capacity to engage under these terms and conditions of sale.
Article 4 – STORED PERSONAL DATA
In accordance with law n ° 78-17 of 6 January 1978 modified, relative to files and freedoms, there is at any moment a right of access, rectification or opposition which can be exercised at any time. moment with our company represented by Mrs. Nicole DUBOIS.
Article 5 – AVAILABILITY
Product and price offers are valid as long as they are visible on the site, while stocks last.
The order of a visit ticket of the Cave is valid for the current year. For example, a ticket purchased on 10 February 2018 is valid until 31 December 2018, except in case of closure of the cave for holidays. The order cannot be taken back, exchanged or refunded.
The order of a Speleopark ticket is only valid for the date selected by the customer. It will not be returned, exchanged or refunded.
Article 6 – PAYMENT
Cash on the day of the order. Payment is by credit card.
The order will be considered accepted by the seller only when the banking centers concerned, have given their agreement and the seller has validated the order against its criteria for accepting risks.
In case of acceptance of the file by the payment center and the seller, the customer will be informed by sending the confirmation of the order by email.
In case of refusal of the file, the order will be automatically refused and the customer will also be informed by email.
The payment by credit card allows the customer to buy the tickets online immediately in a firm and definitive way, being specified that only one mode of payment is authorized by order. The accepted credit cards are those of the “Carte bleue", “Visa" and “Mastercard" networks currently valid.
Article 7 – CANCELLATION – REFUND
No right of withdrawal: pursuant to Article L121-21-8 of the Consumer Code, the services offered by la Grotte de Clamouse, as leisure services, are not subject to the application of the right of withdrawal provided for in articles L121-21 et seq. of the same Code, regarding remote selling.
An e-ticket can not be refunded even in case of loss or theft, nor returned or exchanged.
La Grotte de Clamouse reserves the possibility of modifying the hours of guided visit or closing the site at any time, in particular in the concern to preserve the safety of the visitors and / or the employees.
In case of cancellation or postponement of the services, the Customer agrees to be contacted by la Grotte de Clamouse at the address details entered when ordering to arrange another date of guided tour or Speleopark. In any case, the Customer can not claim any compensation.
Article 8 – SECURITY
PCI DSS is a standard jointly written by the Carte Bleue / Visa and EuroCard / MasterCard networks. It includes recommendations to ensure the security of confidential information held by companies, such as credit card numbers.
The credit card number is entered on a secure page hosted by the bank, so it is not known to the merchant.
The information is encrypted (TLS technology)
The card number is never printed entirely on payment slips.
Article 9 – INTELLECTUAL PROPERTY
All texts, comments, works, illustrations, images and photographs, trademarks and databases reproduced and embedded on the site www.clamouse.com are protected by intellectual property rights and copyright.
As such and in accordance with the provisions of the Code of Intellectual Property, only their use for private purposes is permitted. Any total or partial reproduction of the site is strictly prohibited.
DISPUTES AND LITIGATION
In compliance with Article L. 612-1 of the Consumer Code: “Every consumer has the right to free use of a consumer mediator for the amicable termination of the dispute with a professional."
Disputes falling within the scope of Article L. 612-1 of the Consumer Code are the disputes defined in Article L. 611-1 of the Consumer Code, namely contractual disputes, involving on the execution of a contract of sale or supplies of services, between a consumer and a professional. The text covers national disputes and cross-border disputes.
For any problem or query, please contact:
Mme Nicole DUBOIS:
Email : firstname.lastname@example.org
In the year following your request for our services, pursuant to Article R.616-1 of the Consumer Code, you may have your application examined by a mediator whose contact details are given below, knowing that a dispute would be investigated, except in exceptional cases, by a single mediator:
Mr Jean-Pierre TEYSSIER, Médiateur Tourisme Voyage.
Adresse : MTV Tourisme voyage, BP80 303 – 75823 Paris cedex 17 –
Trans-border litigation: https://www.europe-consommateurs.eu/fr/accueil/
European consumer center France: https://www.europeconsommateurs.eu/fr/accueil/
You may at your own expense be represented by counsel.
Article 10 – RIGHTS APPLICABLE IN THE EVENT OF LITIGATION
The present general conditions of sale and the contract of online sale are subject to French law.
In the absence of an amicable resolution between the Parties, the dispute will be submitted to the competent courts in Montpellier (34).
Article 11 – RESPONSABILITY
The photographs reproducing products are not contractual.
The Customer is called to read the technical characteristics of the products before ordering.
The responsibility of the seller cannot be sought in case of manifest error between the characteristics of the product, its illustration and its conditions of sale.
Article 12 – NOMINAL INFORMATION
All information collected by the site www.clamouse.com from the Customer is subject to computer processing for processing an online order and subsequent contractual obligations, such as guarantees.
In addition to the right of access, rectification and opposition provided for in Article 4 above, and in accordance with the Data Protection Act No. 78-17 of 6 January 1978, the Customer may at any time access to the personal information concerning him and held by the site La Grotte de Clamouse, ask for their modification or suppression by sending an electronic message to www.clamouse.com or by mail to the following address: BP 08 – 34150 Aniane.
Thus, the Customer may, irrevocably, request that be rectified, completed, clarified, updated or deleted information about him that is inaccurate, incomplete, equivocal, outdated or whose collection or use, communication or conservation is prohibited.